Careers

We are looking for a part time Customer Care Advisors to work in our flagship inov8 Forge Store in Staveley, Cumbria, to cover our Saturday shift. Additional hours available.

This is about optimising the results of a busy store, providing brilliant customer service and support. We’re looking for someone who is confident, commercial and passionate, who loves being on the shop floor and interacting with customers, whilst also supporting the Customer Service Team as and when required. This role will require weekend work.

inov8 is a fast growing, market leading brand trading in more than 60 countries within the Running, Walk & Hike and Gym & Training categories. Everything inov-8 does is designed to celebrate enthusiasts get the best experience from their activity, and every inov8 product is designed to be light, fast and natural. The inov8 team are committed to making products that are bold, innovative, tough and environmentally responsible.

Working as part of the retail team, reporting into the Store Manager, to achieve ambitious sales targets with and through a very talented, enthusiastic and hardworking team. This is a fantastic opportunity to develop in a fast-growing brand.

Responsibilities include, but are not limited to:

• Drive forward sales and provide an excellent customer experience

• Deliver brilliant customer service, both instore and online

• Give authentic, honest and knowledgeable advice on our products

• Deal with queries, returns and complaints, both instore and online

• Maintain tidiness and cleanliness of the store whilst on shift

• Responding to and resolving customer enquiries for the website

• Providing excellent service and in-depth advice to customers, and in addition to general admin tasks

• Becoming a font of knowledge of all inov8 product lines to offer the most comprehensive answers to product specific questions from our customer base

• Helping out with ad-hoc projects and tasks as required

The ideal candidate should have the following relevant experience:

• Previous retail experience is essential

• Good people skills and experience in a fast-paced working environment

• Strong communication skills

• An interest in the outdoors and/or fitness

We’re not all work, no play – we understand that our team play a huge part in our story, here are some of the extensive benefits we offer our staff members:

• 34 days annual leave, including Bank Holidays, pro-rata for part time employees

• Excellent Training & Development opportunities.

• 24/7 Access to BUPA Counsellors

• CycleScheme.

• Generous staff discount on products

• Eligibility to join the Company’s contributory pension scheme following successful completion of your probationary period.?

• Death in Service benefit, with four times your annual salary to be paid to your next of kin

Job Types: Permanent, Part-time.
Part-time hours: 4-16 per week, including Saturday.
Pay: £12.26 per hour
Work Location: In person
Address: Staveley Mill Yard, Back Lane, Staveley, Cumbria LA8 9LR

We are looking for a part-time team member to work in our INOV8 store in Sheffield.

This is about optimising the results of a busy store, providing brilliant customer service and support. We’re looking for someone who is confident, commercial and passionate, who loves being on the shop floor and interacting with customers. This role will require weekend work.

Best known for our market leading fell and trail running shoes, INOV8 also has innovative, award winning ranges of gym and hiking products. All three categories are sold in store and we’re looking for staff who are passionate about any or all of these activities.

Reporting into the Store Manager, your role is focused on providing the best possible service to our customers, in store and by supporting online customer queries during quieter times in-store.

Responsibilities include, but are not limited to:

• Provide expert product advice to in-store and online customers
• Deal with queries, returns and complaints, both instore and online
• Maintain tidiness and cleanliness of the store
• Help with merchandising the store (e.g. setting up the space for a new sale or product launch)
• Be creative in finding ways to go above and beyond to help our customers
• Supporting community events

The ideal candidate should have the following relevant experience:

• Previous experience in a premium or outdoors retail setting
• Good people skills and experience in a fast-paced working environment
• Strong communication skills
• A passion for running, hiking or fitness or all of the above

We're not all work, no play – we understand that our team play a huge part in our story, here are some of the extensive benefits we offer our staff members:

• Excellent Training & Development opportunities.
• 24/7 Access to BUPA Counsellors
• Cycle Scheme.
• Generous staff discount on products
• Death in Service benefit, with four times your annual salary to be paid to your next of kin

Please send your application and CV to jobs@inov8.com.

Job Type: Part Time
Expected hours: 8 - 16 per week
Pay: £12.26 per hour
Schedule: Weekend availability
Work Location: In person